Saturday, September 5, 2009
I promised I would keep you guys updated with my house renovations but I have been so busy so I thought I would do a quick one about ONE of my problems so far.
The only thing I decided to really splurge on was the front door.So off I went and bought my beautiful,over priced door.I had to ask my uncle to borrow his truck so we could transport back to the house.
After fitting the door and building all the bricks and cement around it.I got a phone call from the building guys to let me know the keys which came with the door did not fit in the lock and therefore did not open the door.
Back to Builder's Warehouse to report my complaint.I was told to contact the suppliers of this door directly.I then called Swartland Doors and they sent a rep to check out the door.They then informed me that it was not their door.
Back to Builder's Warehouse to report my complaint.They told me they had made a mistake and the door is actually built by Doors International.I called them and they sent a rep to my house.They also told me that it was not their door.
Back to Builder's Warehouse to report my complaint.Then I was told the door is actually an It's Africa Door.I called It's Africa and I told them of my problem.They said they would come out to check the door but they would replace the entire lock mechanism.I asked if they wanted the "wrong" keys back and she said maybe later.I said because I could only drop off the keys after 2 that day.She said no problem because they would only be out there tomorrow.I also said it was ok for any time as there is always someone at the house and they should ask to speak to Isaac.Please note that through all of this I have not raised my voice once,with any person involved in this fiasco.I have been an absolutely wonderful "unhappy" customer,smiling and saying "it's ok" to all the apologies.
So onto today,no one has arrived from It's Africa(now 3 days later),my tiler is sitting waiting as he cannot finish his tiling due to door not opened around the last area,.So I call them.The lady informs me that they tried to call me a 100x to find out if I was there.Helllooooooo!!! Did I not say there is someone ALWAYS at the house??? No she needs the keys as well.WELL,did she not say that is NOT urgent!!! WHY hold back the guys from changing the lock mechanism which is what they are STILL going to do?Then she argues that I did NOT say that there is someone there all the time.WHY would I lie? YES I shouted,YES she slammed the phone down on me.YES she called me back still arguing with me.I reminded her that I am the CUSTOMER and I am always RIGHT!! And in this case I am actually RIGHT!!BTW she called me 100x but not one single voicemail message left?? I think NOT!!
Anyway to cut a long story short,they will be there on Monday to do the job!!
Bear in mind that this bunch have not actually seen the door yet,so it could also turn out that this is also not their door!!
They joys of life........